Shipping
We offer tracked shipping nationwide in Singapore and orders are typically processed within 1–2 working days.
| Delivery Mode | Shipping Fee | Delivery Time |
|---|---|---|
| Standard Courier (Orders above SGD 80.00) |
Complimentary | 3–5 Working Days |
| Standard Courier (Orders below SGD 80.00) |
SGD 3.50 | 3–5 Working Days |
| Express Courier (Next day delivery for orders made before 4:00pm SGT)* |
SGD 15.00 SGD 25.00 (Delivery to Sentosa / Tuas) |
1 Working Day |
Tracking information will be sent to your email once your order is shipped.
* For orders made on weekends and public holiday, the express courier will be arranged and delivered on the next working day (i.e. orders made on Saturday will be delivered on Monday).
Where do you ship to?
We offer tracked shipping nationwide in Singapore.
Unfortunately, we do not ship internationally currently however we are exploring this option soon.
Will I receive tracking information?
Of course! Once your order has been dispatched, you will receive a confirmation email with tracking details.
Can I change my shipping address after placing an order?
Please double-check your delivery address carefully before completing your order. We are unable to accept responsibility for delays or non-delivery arising from address errors provided at checkout.
Please contact us as soon as possible by email care@thetreecubby.com. We can only update shipping details before the order has been dispatched.
What if my package is delayed?
While we do our best to ensure timely delivery, delays can occasionally occur due to weather, courier issues, or high shipping volumes.
If your order has not arrived within the estimated timeframe, please contact us at care@thetreecubby.com for assistance.