Return & Refunds
In the event that you would like a return or exchange for your purchases, you can refer to this FAQ for more information:
Can I return or exchange my order?
- Order Returns
We accept returns within 14 calendar days of receiving your order with the exception of damaged / defective items. The returned items need to arrive at our registered address within 14 days from delivery date.
We will issue store credits based on the purchase value of the returned items; this amount can then be used to offset the total on future purchases.
When preparing for your returned purchases, please use a tracked shipping service as we would not be responsible for returns lost in transit. The product is in your care until it reaches us! Please place the product in a mailing box seal it as securely as possible and address to the parcel to: The Tree Cubby Pte Ltd. - Order Exchange
We do not accept order exchanges. All returned orders will be fully refunded in the form of store credits based on the purchase value of the returned items, which can be used to repurchase your preferred item. Once the store credits are issued, you may place a new order at your convenience.
Store Credits will be valid for 180 days from the date of issuance.
What items are eligible for return or exchange?
Items must be:
- Unused and in original condition
- Returned in original packaging
- Free from damage, marks, or missing parts
Are there any non-returnable items?
Yes. The following items cannot be returned:
- Clearance / sale items and items marked as “AS-IS”
- Gift cards
- Items damaged through misuse
What if my item arrives damaged or defective or it is incorrect?
Please contact us within 3 Calendar days after delivery with:
- Your order number
- A description of the issue
- Clear photographs or videos showing the issue, where applicable
We’ll gladly arrange a replacement or refund via online store credits. Store credits are valid for 180 days from the date of issuance.
How do I start a return?
Please email to our customer support team (care@thetreecubby.com) within 14 Calendar days of receiving your order with:
- Your order number
- The item(s) you wish to return
- Reason for return
We will provide return and exchange instructions to you within 2 working days from your email.
When preparing for your returned purchases, please use a tracked shipping service as we would not be responsible for returns lost in transit. The product is in your care until it reaches us! Please place the product in a mailing box, seal it as securely as possible and address to the parcel to: The Tree Cubby Pte Ltd.
Who pays for return shipping?
Customers are responsible for return shipping costs unless:
- The item arrived damaged or defective
- We sent the wrong item
How long does it take to process a refund?
Once we receive and inspect your return, refunds are processed and store credits will be issued to your account within 5 business days.
All store credits are valid for 180 days upon date of issuance.