Return & Exchanges
In the event that you would like a return or exchange for your purchases, you can refer to this FAQ for more information:
Can I return or exchange my order?
Certainly! We accept returns and exchanges within 14 days of receiving your order.
We will issue a credit note based on the purchase value of the items; this amount can then be used to offset the total on future purchases.
When preparing for your returned / exchanged purchases, we recommend using a tracked shipping service as we would not be responsible for returns lost in transit.
What items are eligible for return or exchange?
Items must be:
- Unused and in original condition
- Returned in original packaging
- Free from damage, marks, or missing parts
Are there any non-returnable and non-exchangeable items?
Yes. The following items cannot be returned:
- Clearance / sale items and items marked as “AS-IS”
- Gift cards
- Items damaged through misuse
What if my item arrives damaged or defective?
Please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged item and packaging
We’ll gladly arrange a replacement or refund via online store credits.
How do I start a return or exchange?
Please email to our customer support team (support@thetreecubby.com) with:
- Your order number
- The item(s) you wish to return or exchange
- Reason for return
We will provide return and exchange instructions to you within 2 working days from your email.
Who pays for return or exchange shipping?
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- We sent the wrong item
How long does it take to process a refund?
Once we receive and inspect your return, refunds are processed and store credits will be issued to your account within 5 business days.
All store credits are valid for 90 days upon date of issue.